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Working Together...

We believe that the key to a successful project is spending the time and energy to systematically understand your needs... and then translating those needs into detailed plans and budgets that we jointly agree upon. The process begins with the free initial in-home consultation. Next, we'll present a formal quote for design services and preliminary project cost. When you decide to proceed with the project, we'll present a design contract and the four step design/build process begins.
 

Design/Contract Phase
This phase has four important steps to reaching and understanding of your project.
  •  Site Evaluation - We'll work together to understand your desire and expectations... why the project is being considered and how it affects your family and life style.

  •  Design Specifications - We'll translate your vision into a design, with preliminary drawings and exterior elevations. We'll also include preliminary specifications for appliances, flooring, fixtures, lighting, cabinetry and other materials.

  •  Working Drawings - We'll present a site plan, specifications, and budgets.

  •  Contracts - We'll present the needed contracts) and conduct a final review with a structural engineer.. and obtain building permits.

Pre-Construction Services
We'll sharpen our pencils and work closely with you to produce a synchronized plan and budget so that there are no surprises. This phase includes:
  •  Complete understanding of site conditions and plans.

  •  Value Engineering where we'll jointly brainstorm all the possibilities and alternatives for the project.

  •  Code/Zoning permit review.

  •  Trade Associate estimates and project review.

  •  Construction Schedule with anticipated start and completion dates.

Construction Phase
The start of construction is an exciting event... and the completion is even more exciting.  The "in between" process is where we take particular care to minimize disruption to your home, privacy, and family.  Here are our guidelines:
  •  Duration - We'll make every effort to complete the project on-time.

  •  Disruption - We'll go to great lengths to minimize disruption to your home and life style. For example, we'll carefully isolate the construction area, protect your home's surfaces, and clean up the work area at the end of every day.

  •  Code of Conduct - We post our Code as a reminder to everyone of the behavior we expect of our people.

  •  Safety - We observe all OSHA and industry safety standards.

  •  Communications - We'll communicate what's happening at every step, and you'll have immediate access to your Project Manager for resolving any problems or concerns as they arise.

Customer Care
Our customer care continues throughout the project... and beyond:
  •  Licensing - We'll obtain all the necessary building/zoning permits and inspections.

  •  Completion Review - We'll jointly evaluate the completed project and correct any oversights.

  •  After Care - We'll provide complete information on manufacturer warranties as well as the care and maintenance of furnishing and fixtures.

  •  Availability - We are always available for questions or concerns that may arise after the project is completed.

Working together, we can not only help you realize your dream, we can make the experience an interesting, exciting and rewarding one for you and your family.

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Randolph Goers Inc. 5317 Lebanon Road Charlotte, NC 28227  Tel: 704-573-1102   Fax: 704-545-1748  

Copyright © 2005 by Randolph Goers Inc.  All rights reserved.

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Last modified: 09/19/07